FAQ's
Can I order by phone?
Yes - If you would like to place an order, but would like to speak personally to an expert advisor, contact us on +44 (01539 733548). We are open as follows:
Monday - Saturday 08.30 - 17.00
What time can I order flowers to be delivered the same day?
Delivered by us or nationally by Interflora by 3pm.
Where do I specify special instructions for the delivery?
At the checkout.
Where do I write the text I would like on the card accompanying the flowers.
At the checkout.
What time will the flowers or gift be delivered?
Our local florist drivers and special delivery service will normally deliver during business hours - 9am until 5pm. If there is a specific delivery requirement (i.e. delivery to a school before 3pm) please detail this on the special delivery section of the order, and we will do our up most to try to accommodate your request.
However, during busy periods and florist half-day closing, these delivery times may differ slightly, and we reserve the right to deliver up until 8pm in exceptional occasions.
What if you have difficulty delivering our surprise flowers?
As the flowers that you send may be a surprise, it is inevitable that in some cases the recipient may not be available to accept their flowers at the address you have provided.
If this is the case, our flower delivery driver will endeavor to try one of the following alternatives:
Firstly, the florist delivery driver may leave your flower delivery either with a neighbour or in a safe place at the address, if this is possible. If this is not possible, the florist delivery driver shall try to deliver the flowers to the address later in the day, or return to the florist with the delivery. If it has not been possible to deliver the flowers, the florist's driver will leave a calling card to advise the recipient of the action taken, the whereabouts of the flowers and/or the shop's contact name and telephone number.
When contacted by the recipient, our florist delivery driver will arrange re-delivery for the same day if possible, next day or an agreed day (of the recipient's choosing).
If you give us the recipients phone number and it becomes necessary to contact the recipient to complete the delivery. Where possible we try not to spoil the surprise.
Recipient & billing details?
At the checkout you specify the delivery address.
Same day gifts
Unfortunately same day gifts like chocolates, balloons, teddy bears are not available on their own they are finishing touches for our ranges of same day flowers.
Customer Services
If you would like further information regarding these services, please contact our customer services department on 01539 733548.
